Account Opening and Collection
1. Account Opening Application
Merchants can apply to open a local collection account via the Merchant Platform (MMC) in three simple steps:
(a) Go to → , then click the button to access the account creation page;
(b) Select the country/currency for the account you wish to open, fill in the required information, and submit;
(c) Wait for PayerMax to complete account activation. Once activated, you can provide the account details to the payer.
Local collection accounts support the following use cases:
| Use Case | Business Scenario Definition |
|---|---|
| Digital Entertainment Platform Distribution | Provided to digital entertainment merchants or their distributors for receiving payments from wholesale virtual item transactions. |
| E-commerce Platform Collection | Provided to merchants with platform stores such as Amazon and Shopee for receiving settlement payments from the platform. |
| Digital Entertainment Platform Collection | Provided to merchants listed on app platforms such as Google Play/APP Store for receiving settlement payments from the app platform. |
| Advertising Placement Collection | Provided to advertising agencies or traffic placement platforms for receiving traffic placement payments from advertisers. |
| Cash on Delivery (COD) Scenario | Provided to logistics companies that support COD for receiving settlement payments from the logistics company. |
| Traditional Cross-border Trade Collection | Provided to traditional cross-border trading merchants for receiving export trade payments. |
| Employer of Record (EOR) Collection | Refers to businesses that handle overseas salary disbursements on behalf of actual employers; this local account is used to receive employee salary funds from the actual employer. |
| Online Travel Collection | Provided to OTA travel companies for receiving payments from travel product sales. |
Note:
If you cannot see a particular country or currency in the merchant backend, please contact your account manager to confirm whether the corresponding product has been enabled.
2. Payment Collection Workflow
(a) After the collection account is successfully activated, you provide the account details to the payer;
(b) The payer completes the transfer to the receiving institution;
(c) After PayerMax receives the receipt notification from the institution and passes risk control, the funds are automatically credited to your PayerMax balance account (you can also obtain the collection transaction results via the MMC platform or API notification):
i. If the risk control review is approved, the funds will be credited to the merchant as normal;
ii. If the risk control review is not approved, the merchant is required to submit additional risk control materials.
(d) Funds credited to the PayerMax balance account can be used for withdrawals, currency exchange, or payments.
The collection order statuses are as follows:
| Status | Description |
|---|---|
| Collection Successful | Local collection funds have been successfully credited. |
| Pending Authorized Account | Your merchant collection business has not completed authorized account setup, preventing the funds from being credited to the PayerMax balance account. Please log in to the merchant platform to complete the authorization. |
| Failed, Refunded | Local collection funds have been rejected and will be refunded to the payer by PayerMax. |
| Pending Risk Control Materials | Indicates that supplementary materials are required to facilitate the fund crediting process. |
3. Risk Control Materials Instructions
If the risk control review is not approved, the merchant must log in to the Merchant Platform (MMC), navigate to the collection order page, locate the relevant order, and click the button to provide the required risk control documents (this step is not required if risk control is approved). Fill in the required information on the page, submit it, and then check the risk control result.
4. Email Notification Settings
PayerMax supports sending collection results and risk control supplementary material notifications via email. You can configure this by logging in to the Merchant Platform (MMC) and navigating to → .