Merchant Platform Introduction
Merchant Manage Console (MMC) is the business management backend provided by PayerMax to merchants. Merchants can log in to MMC to open multi-currency accounts, global acquiring and international payments in one stop, helping merchants to make global payments and simplify financial operations.
1. Functional Module Overview
The MMC mainly includes the following modules:
Account(Multi-currency fund management): Help merchants check the fund status of their currency accounts on the PayerMax platform;
Payment: Centralized management of transaction orders for acquiring services;
Local Bank Collection: Merchants can initiate the creation of local bank payment accounts through Local Bank Collection;
Disbursement: Merchants can initiate single payments and batch payments through Disbursement;
Rate: Check the real-time exchange rate;
Risk: It can automatically intercept payment elements that merchants consider to be high-risk;
Chargeback: Centralized query, disposal, and tracking of dispute records;
Settlement: Query and verify the amounts to be settled and settled in acquiring transactions;
Report: Download transaction bills and fund bills;
Settings: Check the merchant’s basic information, settlement bank account information, contract information, etc.
Special reminder:
If you want to know the detailed operation steps of each functional module of PayerMax Merchant Platform, please log in to the Merchant Platform and view the details in the Help Center - User Guide in the upper right corner.
2. Introduction to Function Modules
2.1 Account (Multi-Currency Fund Management)
The account module mainly helps merchants to check the status of their multi-currency accounts on the PayerMax platform, and at the same time, they can top-up/transfer/withdrawal/conversion of funds operations on their accounts.
The functions under this module include: Top Up, Transfers, Conversions, Withdrawals, Account Turnover, Daily Amount
| Top Up | Merchants can top up their currency accounts for subsequent payment operations |
| Transfers | Used for transferring available balance between different merchants under the same company entity, supports cross-currency transfer and original currency transfer |
| Withdrawals | Merchants can withdraw their available balance to their bank account by withdrawing funds, and will be notified of the withdrawal result by email |
| Conversions | It is used to exchange the available balance between different currencies of the merchant (currently only one of the currencies is supported in USD). Merchants will be notified by email of the exchange result |
| Account Turnover | View a breakdown of account movements for income and expenditure by currency account |
| Daily Amount | View the beginning and end balances of your account |
There are three types of client accounts:
To Be Settled Account: The amount of a collection transaction after deduction of fees, taxes and charges. It requires a full settlement cycle before it can be settled;
Disbursement Account：Funds obtained from merchant top-ups or collection-to-top-ups, which are exclusively required for disbursement purposes;
Settled Payment Account：The settlement cycle has expired and the funds have been transferred from the to be settled account to the settled payment account.
2.2 Payment
Merchants can use to centrally manage orders for acquiring services, view order details, process user-initiated refund requests and view refund records.
The functions under this module include: Order Search, Refund Search and Refund Approval
Order Search: PayerMax supports three ways to view order status:
Login to merchant platform → page to check the order status;
Receive asynchronous callback notifications, obtain order status;
Get the order status through the payment query interface .
Refund Search: It is used for merchants to check the corresponding refund orders. The conditions to be met for refund orders are listed below:
Only orders that have been successfully paid for can initiate a refund;
Orders that are already in the process of being refunded cannot initiate a refund again;
Orders that has already been successfully refunded cannot be re-initiated for a refund;
Refunds can be initiated within 180 days after the order has been successfully paid for;
Please ensure that the account balance is sufficient to cover the refund;
Please ensure that the account balance is sufficient to cover the refund. Please check whether the initiator has the authority to request a refund. If you wish to initiate a refund even though the refund conditions have not been met, it is recommended that you use PayerMax's payment service for the refund. For more information, please contact
service@payermax.com.
Refund Approval: The Refund Approval function is used in scenarios where a refund request is initiated and needs to be reviewed by another person in your company, so please check whether you have enabled the Refund Approval function first.
If you have not opened, by default, after the launch of the refund application, no need to approve, you can perform the refund processing, if you need to open, please contact your administrator to log in to the merchant platform into the → page to add the internal approval function;
If it is already enabled, please contact your administrator or another operator with administrative privileges to add the privileges for you. For more information, please refer to How to open Refund Approval process.
2.3 Local Bank Collection
Merchants can initiate the creation of local bank collection accounts through the , and at the same time, view the information of the collection accounts that have been created by merchants in the platform as well as the order records of collection.
The functions under this module include: Account Summary and Transaction Summary
Account Summary: This page allows merchants to create their own required payment accounts;
Transaction Summary: This page supports querying all merchant accounts and all transaction information of actual payment received.
2.4 Disbursement
Merchants can initiate single and batch payments through , view payment records, and manage payee account information. Currently supported payment methods: API, Single Disbursement, Batch Disbursement.
The functions under this module include: Payment and Payment Approval.
Payment: Including , and .
Single/Batch Payment Query: You can export order details and view the transaction exchange rate on this page;
Beneficiary Management: This page is used to view the details of the receiving account and directly create a receiving account.
Payment Approval: You need to confirm whether your company has enabled the payment approval function. If not, please contact your company administrator to log in to the merchant platform and enter the → page to add the internal approval function; if it has been enabled, please contact your company administrator or other operators with management rights to add permissions for you. For details, please refer to: How to open Payment Approval process.
2.5 Rate
Merchants can check the real-time exchange rate through .
2.6 Risk
Merchants can use to automatically intercept payment factors that they deem to be high-risk, and relax risk control strategies for trusted payment users and payers of local bank collection to increase payment success rates or account entry timeliness.
The functions under this module include: Merchant blacklist management, Acquiring whitelist management and Local Bank Collection List.
Acquiring whitelist management: The whitelist is only valid for card acquisition transactions in non-Latin American countries such as the Middle East, Europe, America, and Southeast Asia, and the privilege is limited to designated users to reduce financial risks;
Merchant blacklist management: This function is mainly convenient for merchants to find some users or card information with problems such as theft and fraud in business transactions, and can prevent such fraud from happening again by manually blacklisting;
Local Bank Collection List: This function is provided for merchants to configure the whitelist for the payer of their own collection business.
2.7 Chargeback
Merchants can use to centrally query, handle and track dispute records, and can also conduct periodic data distribution queries, etc.
The functions under this module include: Chargeback Search and Chargeback Alert Search.
Chargeback Search: This function can help customers view the overview of disputed orders within a specified range and upload various materials required for dispute adjudication;
Chargeback Alert: Chargeback Alert is a pre-chargeback notification solution provided by PayerMax. It offers a short-term window for chargeback resolution before the refund process begins, aiming to help merchants proactively resolve issues before customer problems escalate into Chargebacks.
Note:
RDRapplies to: VISA cards;Ethocaapplies to: All card groups;- After signing up for the chargeback alert function, there will be a registration period of
7-10 working days. Before it officially takes effect, chargeback orders will still appear as normal.
2.8 Settlement
Merchants can use to query and verify the amounts to be settled and the amounts already settled in acquiring transactions.
The functions under this module include: Settlement Order.
- Settlement Order: This page mainly provides settlement data query for merchants. PayerMax will combine the transaction orders within a certain period into a settlement statement according to the settlement period configured in the contract, and use the settlement statement as the voucher for the settlement of funds to the account balance. (The settlement statement export details will export two files: settlement_sum and settlement_detail)
Two settlement methods are supported: Settled according to balance or Settled according to settlement report.
2.9 Report
Merchants can download transaction bills and fund bills through , and can also set custom bill headers to meet personalized reconciliation needs.
The functions under this module include: Report Download and Bill Settings
Report Download: This page supports users to download the corresponding Transaction Report, Settlement Report, and Funds Detail Report;
Bill Settings: This page supports user-defined bills, including timing, header settings, and bill notification settings.
2.10 Settings
Merchants can use to view basic merchant information, settlement bank account information, contract information, and contact information. They can also query the availability of payment methods, configure and manage the keys and callback addresses required for system integration, and subscribe to email notifications of special node results.
The functions under this module include: Profile, Payment Method Availability, Config and Notification Management
Profile: This module mainly displays the merchant's basic information, settlement bank account information, contract-related information, etc.
Payment Method Availability:This module displays the products/services purchased by the merchant, the currencies in which the products are enabled, and the availability of payment methods in the corresponding currencies;
Config: This module is mainly used by developers to configure various keys and callback addresses for the test environment and formal environment;
Notification Management: Used to configure the target mailbox for email notifications of various special nodes.